Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@lockservice.ca. Please note that returns will need to be sent to the following address: 9721 Mud Lake Road, Whitby ON L0B 1A0
If your return is accepted, we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@lockservice.ca.
Damages and issues
- Note Damages: If a safe or hardware arrived damaged, you must note the damage on the delivery receipt before the driver leaves.
- Report: Email photos of the damage to info@lockservice.ca within 24 hours to initiate a replacement claim.
- Return Shipping Costs: The customer is responsible for all return shipping costsand arrangements. For heavy safes, this may require professional freight services.
- Restocking Fees: A minimum 20% restocking fee applies to all returned items to cover inspection and handling.
- Condition: Items must be in their original, unopened packaging and must not have been installed or used.
- Final Sale: Clearance Items are considered final sale and not eligible for return.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@lockservice.ca.